Paintboothlights offers the following Returns Policy:
ORDERS THAT ARE SHIPPED, REFUSED AND RETURNED WITHOUT PRIOR AUTHORIZATION FROM PAITNBOOTHLIGHTS.com OR RETURNED UNDELIVERABLE FOR ANY REASON IS AN UNAUTHORIZED RMA.
UNAUTHORIZED RETURNS ARE NON REFUNDABLE.
For all other orders customer must follow the return instructions exactly as specified in the RMA or SRO instructions. Any deviation from those instructions voids the return policy and the order is not returnable.
1. The RMA number may be obtained from our Customer Support at 800-741-3051, and must be written on the outside of the returned Product’s container.
2. Products are not eligible for RMA if they have been installed or used in any manner.
3. Electronic components are not eligible for RMA, they must be either exchanged for an exact product or processed thru our Warranty Process.
4. Products must be returned in the original packaging no exceptions.
5. Shipping and handling is not refundable.
6. A restocking fee may apply to all returns that are not exchanged for like kind products within 72 hours of return.
7. Damage and missing part restocking fees may apply.
8. RMAs are valid for only 30 days from issuance and must be issued within 30 days of purchase.
9. Customer shall be responsible for and prepay all shipping charges and shall assume all risk of loss or damage to Product while in transit to and from supplier, distributor and or manufacturer both out and back.
10. If Customer returns Product to us without an RMA or beyond the 30 day period, or without the factory packaging, Paintboothlights.com retains the right to either refuse delivery of the return or charge Customer an additional restocking fee of 25%.
11. Items returned without proper paperwork are charged a 30% restocking fee.
12. Request an Authorized RMA within 30 days of purchase. Not requesting an RMA within 30 days of purchase is an unauthorized RMA and Non Refundable.
13. Products must be returned within 30 days of RMA issuance. Not returning an item with 30 days of RMA Issuance is an unauthorized RMA and Non Refundable.